Errors in Your Order
All of our products are custom made to order so it is very important that you follow our measuring and installation instructions. It is equally important that you review your email order confirmation for accuracy. Of course we realize that mistakes may occur, which is why we offer the Standard and Deluxe Warranty options below.
We extend the following warranty free of charge to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.
What is covered:
- Materials, operating mechanisms (including cords and ladders) and other parts are covered for 3 years. You will be charged for replacement parts on any order that’s more than 3 years old.
- Manufacturer defects and shipping damage (reported within 14 calendar days)
What is not covered:
- Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
- Product failure due to any of the following:
- Improper installation, operation or cleaning
- Normal wear and Tear
- Excessive exposure to heat, sunlight or moisture
- Damage from children, pets or insects
- Improper cleaning
- Alteration of any kind
- Products that exceed size recommendations or are outside of product specifications
In addition to the justblinds Standard Warranty, we also offer a Deluxe Warranty for a one-time upgrade fee. This warranty can be applied to any product and offers the following coverage (in addition to everything included in the Standard Warranty):
- 30-Day Measure Protection: If your new window covering doesn’t fit due to a measuring mistake, let us know within 30 days after delivery and we’ll remake it at no cost to you, unless there’s a difference in price between your old and new window coverings, or if the new window covering requires a shipping fee (oversized products).
- 30-Day Design Assurance: If you’re unsatisfied with the look or quality of your new window covering, contact us within 30 days after delivery. We’ll remake it at no cost to you, unless there’s a price difference between your old and new window coverings, or if the new window covering incurs a shipping fee (oversized products).
- 3-Year Breakage Guard: Whether it’s because of an accident, operating malfunction or just daily wear and tear, we’ve got you covered if your window treatment breaks. Contact us and we’ll either repair or remake your window covering as needed.
You can upgrade to the Deluxe Warranty when customizing your product, just before adding to cart.
Limit one remake per product
Resolution of Warranty Issues:
- Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.
- Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.
- Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.
- After Warranty Expiration:
- After the warranty expires, many products can still be repaired for a nominal charge.
- In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.
Resolution Procedures: Call the number on our website, and provide your original order number.
This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.
Changing Your Order
All products are made to order and production normally begins the day after an order is placed. Therefore we are happy to change or cancel orders as long as we are contacted within 24 calendar hours from the date the order was submitted to us. Orders that are changed or cancelled after one business day may incur additional charges.
We cannot accept address changes once the manufacturer has shipped your product.
Due to variances among color monitors the colors that appear on your screen may not be exact.
If color is important, we strongly encourage you to order free samples before purchasing. You can add samples to your cart from any product page.
Stained finish real wood blinds:
There are natural variances in the wood's color, grain, etc. that cause dye lots to vary in color. Although we consider these variances to be minimal there is no way to assure an exact color with stained wood blinds. If you are ordering real wood blinds with a stained color finish be sure to purchase all your blinds at the same time so they are manufactured from the same dye lot. We will only guarantee a color match for blinds that are purchased together on the same order.
Natural wood shades (matchstick & woven wood):
Natural wood shades are made from bamboo, rattan, reeds, jutes, and other natural woods. Because they are a natural product the colors can vary substantially between dye lots. If you are ordering natural wood shades and you want them to match make certain you purchase all of your shades at the same time so they are manufactured from the same material lot. We will only guarantee a color match for shades that are purchased together on the same order. Also the color of our bermuda pattern varies from a light green to a yellow/tan depending on when the bamboo is harvested. Green bamboo should gradually change to a more yellow/tan color over time.
Promotional Code, Discount and Coupon Exclusions
*Promotions or discounts - Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last or until expiration date and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges or similar charges. Returns or exchanges where a restock, remake or other discount was applied may result in an adjusted refund amount. Promotional offers may be modified or terminated at any time without notice.
**Discount Exclusions: Stackable promotions are those that offer an additional discount incentive on top a current and valid coupon code or promotion. Limit one stackable coupon per order. Must be used in one transaction. Cannot be combined with any other stackable offers or used for previously purchased merchandise. Not redeemable for cash, gift cards, or gift certificates. Offer valid only while supplies last or until expiration date listed and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges or similar charges. Returns or exchanges where a restock or remake or other discount was applied may result in an adjusted refund amount.
Stackable promotions or discounts do not apply to the following sales events: Memorial Day, July 4th, and Labor Day. Promotional offers may be modified or terminated at any time without notice. Only one stackable promo can be used per order.
Sitewide Sale Exclusions
Select products, at times, may be excluded from promotional discounts during a sitewide sale. In this situation, a specific product or products will not display a discount when viewed and no discount will apply to the cost of an excluded item when a promotion is applied at checkout. Varying products may be excluded from a promotion at any time. Products excluded from a sale will be visible on the website or promotional materials.
Promotion and Sale Details
Information on promotional offers and discounts for merchandise.
Buy One, Get the Second One 50% Off Sale
Also referred to as "Buy One, Get One 50% Off" or "BOGO 50%" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customer will pay full price for the first product and a then receive 50% off a second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 50% discount will apply to the least expensive products ordered.
Buy One, Get the Second One 60% Off Sale
Also referred to as "Buy One, Get One 60% Off" or "BOGO 60%" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customer will pay full price for the first product and a then receive 60% off a second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 60% discount will apply to the least expensive products ordered.
Buy One, Get the Second Free
Also referred to as "Buy One, Get One Free" or "BOGO" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first product and a then receive a second product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.
Buy Two, Get the Third Free
Also referred to as "Buy Two, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first two products and a then receive a third product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.
Buy Three, Get the Fourth Free
Also referred to as "Buy Three, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first three products and a then receive a fourth product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.
Buy Four, Get the Fifth Free
Also referred to as "Buy Three, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first four products and a then receive a fifth product of lesser or equal value free of charge when the discount is applied. Where 5 or more products are purchased, the discount will apply to the least expensive products ordered.
Save up to "A Specific Percent"
Promotional messaging and sales that include "up to" phrasing describe a tiered sales event in which the mentioned sale items would be discounted at a percentage number within a range described in the promotion.
"Selected products" references the specific items currently on sale. Save "up to" any percent is a general term to define the maximum discount within a range of discounts included in that sale. Products on sale can be listed at a discount anywhere between 1% - a set maximum percent off standard retail value in this example. All sale items and their individual discounts will be displayed on the website on each sale item. Promotions of this type may be for any sale percentage.
- Save up to 45% sitewide - All items will be on sale but at different discounts ranging up to 45%.
- Save up to 50% on selected products - Selected items on sale will vary in discounts that range up to 50% off.
Freight Damage & Missing Parts
Upon receipt of your order please be sure to inspect boxes carefully and note any immediately observed damage to the driver. If items are damaged do not discard boxes! All freight claims must be reported to justblinds Customer Service within 14 calendar days of the original delivery date. We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.
To report a freight claim issue within this 14 calendar day period please contact us.
If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.
At justblinds, we like to keep it simple. That’s why we offer always-free shipping anywhere in the United States, with the following exceptions:
- We cannot ship shutters to Hawaii or Alaska.
- Any order containing shutters will be canceled. If you have other items on your order, you will have to re-order them.
- We’ll contact you by phone and email within 24 hours to inform you of the cancellation. Please note the cancellation will occur even if you don’t answer.
- Your card will be credited within 5 to 7 business days.
- For oversized products (96" or over in width or height), we’ll contact you by phone and email to collect a shipping fee.
- $30 fee per oversized product.
- If you do not answer or respond within 24 hours to confirm payment, your order will be canceled.
- We cannot ship to PO Box addresses or to overseas military bases (APO/FPO addresses).
- We cannot accept address changes once the manufacturer has shipped your product.
Holiday Shipping Deadlines
Guaranteed Delivery by Thanksgiving - Or it’s FREE
*All orders made by November 1, 2018 are guaranteed by Thanksgiving. Maximum refund of $1,000 per order. This offer does not apply to shipments outside of the 48 contiguous United States. We cannot guarantee delivery before Thanksgiving for oversold materials, incomplete orders, specialty shapes, arches, skylights, shutters, motorized products, oversized products, draperies, custom template products, products with stated production times that will preclude delivery by the holiday, orders of more than 20 blinds, or in an event of a natural disaster; delivery subject to shipping availability.
In compliance with state tax laws, we are required to charge state sales tax.
justblinds uses industry standard practices to safeguard the confidentiality of your personal information. For online transactions we utilize Secure Socket Layer (SSL) technology that encrypts your credit card number and other personal information as it travels from your computer to our server. As an added security measure your card number is deleted from our database once your order is processed. We treat your data as an asset that must be protected against loss and unauthorized access.
Your privacy is important to justblinds. We do, of course, ask you for some personal information in order to provide you with services you request. We will not sell or rent your personal information.
Personal information we may collect:
When you visit justblinds.com we may collect the following personal information from you name, address, phone number, information from your credit card or debit card, e-mail address, and IP address. This information will be retained in our database along with your order. If you pay with a credit card or debit card, your card number is deleted from our secure database once your order has been processed.
We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, mailing, emailing, social media messaging, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by us. We use trusted third-party analytics and advertising companies to collect information about your visit. These companies may use information (but NOT your name, address, email address, telephone number or payment info!) about your visits to this and other Web sites in order to provide advertisements of interest to you. If you would like more information about this practice or to opt out, click here.
In some instances, we collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
How we may use the information we collect:
We only use your personal information to process and fulfill your order(s) or respond to your requests. If you place an order we may need to contact you if additional information is required. We will not share this information with any outside company or agency unless compelled by applicable legislation. You may choose to subscribe to our e-mail list to be notified of special offers and to receive our newsletter. We will not sell or trade your e-mail address to any third parties and subscriptions may be cancelled at any time.
To review and update any personal information you provide to us, you can contact us by calling 1-800-959-9939
Effective Date: January 1, 2013
Last Revision Date: September 29, 2017
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30-Day Satisfaction Guarantee
The 30-Day Satisfaction Guarantee applies ONLY to orders placed before February 1, 2018. For information regarding orders placed before that date, please call us at 1-800-959-9939. For orders placed on or after February 1, 2018, please see our Standard and Deluxe Warranty options.