30-Day Satisfaction Guarantee
justblinds has sold hundreds of thousands of custom blinds, shades, and shutters to satisfied customers throughout the US. We're members of the Better Business Bureau, the BBB Care program, and the BBB Online Reliability program. Customer satisfaction is very important to us and we want you to order with confidence. That's why we offer our exclusive 30-Day Satisfaction Guarantee*.
If you're not completely satisfied with the quality of your product, please contact us within 30 calendar days after delivery to your home and we'll walk you through the return process. We'll remake your product and send it to you at no additional charge. If a remake would not correct your issue, we'll happily give your money back.
COLOR DISCLAIMER: Remakes specifically for color will not be issued unless you ordered a sample (in the same color) before ordering your full product.
Returns will not be accepted without prior authorization and must be shipped to justblinds in original condition within 30 calendar days of receipt. Return shipping charges are the responsibility of the customer and are not refundable. Limit one replacement per product. Once you've ordered a replacement, we cannot issue a refund for the same item. Limit 10 items per household per lifetime.
Due to volume, commercial orders are not covered by this guarantee. A commercial order is any order containing 25 or more of the same product, of tax exempt status, or delivered to a non-residential address.
*All of our custom products are made to order, so please carefully follow all instructions regarding measuring, installation, and the color disclaimer policy. Measuring mistakes are not covered under this guarantee. Please refer to the Errors in Your Order section for more details.
Errors in Your Order
All of our products are custom made to order so it is very important that you follow our measuring and installation instructions. It is equally important that you review your email order confirmation for accuracy. Of course we realize that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering, please contact us within 30 calendar days after delivery to your home and we will have your product remade at a discount.
We extend the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.
What is covered:
- Materials and operating mechanisms (including cords and ladders) are covered for 3 years.
- Manufacturer defects and shipping damage (reported within 14 calendar days)
What is not covered:
- Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time.
- Product failure due to any of the following:
- Improper installation, operation or cleaning
- Normal wear and Tear
- Excessive exposure to heat, sunlight or moisture
- Damage from children, pets or insects
- Improper cleaning
- Alteration of any kind
- Products that exceed size recommendations or are outside of product specifications
Resolution of Warranty Issues:
- Repair or Replace: We will determine, at our discretion, whether the product will be repaired or replaced.
- Product Discontinuation: If a product replacement is needed for a discontinued product still under warranty, we will provide a substitute product that matches as closely as possible. In the event that there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original specifications.
- Shipping Costs: After a 1 year period, the customer is responsible for any shipping costs associated with warranty repair.
- After Warranty Expiration:
- After the warranty expires, many products can still be repaired for a nominal charge.
- In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer. A nominal charge may apply.
Resolution Procedures: Call the number on our website, and provide your original order number.
This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.
Changing Your Order
All products are made to order and production normally begins the day after an order is placed. Therefore we are happy to change or cancel orders as long as we are contacted within 24 calendar hours from the date the order was submitted to us. Orders that are changed or cancelled after one business day may incur additional charges.
Price Match Guarantee
justblinds has the lowest prices on custom blinds and shades on the Web. If you happen to find a price less than ours for the same product within 30 calendar days, just let us know and we'll meet it. How's that for simple shopping?
Due to variances among color monitors the colors that appear on your screen may not be exact.
If color is important you must request free samples prior to ordering. We guarantee your satisfaction with the color only if samples are received prior to ordering, and your order differs from your sample.
Stained finish real wood blinds:
There are natural variances in the wood's color, grain, etc. that cause dye lots to vary in color. Although we consider these variances to be minimal there is no way to assure an exact color with stained wood blinds. If you are ordering real wood blinds with a stained color finish be sure to purchase all your blinds at the same time so they are manufactured from the same dye lot. We will only guarantee a color match for blinds that are purchased together on the same order.
Natural wood shades (matchstick & woven wood):
Natural wood shades are made from bamboo, rattan, reeds, jutes, and other natural woods. Because they are a natural product the colors can vary substantially between dye lots. If you are ordering natural wood shades and you want them to match make certain you purchase all of your shades at the same time so they are manufactured from the same material lot. We will only guarantee a color match for shades that are purchased together on the same order. Also the color of our bermuda pattern varies from a light green to a yellow/tan depending on when the bamboo is harvested. Green bamboo should gradually change to a more yellow/tan color over time.
Freight Claim Policy
Upon receipt of your order please be sure to inspect boxes carefully and note any immediately observed damage to the driver. If items are damaged do not discard boxes! All freight claims must be reported to justblinds Customer Service within 14 calendar days of the original delivery date .
To report a freight claim issue within this 14 calendar day period please contact us.
Shipping Fees for Non-Contiguous States
Shipping to Alaska and Hawaii: The estimated cost for ground shipping to Alaska is $30 per blind. 2-day service to Alaska is estimated at $60 per blind, and 1-day service is estimated at $90 per blind. The estimated cost for ground shipping to Hawaii is $50 per blind, 2-day service to Hawaii is estimated at $100 per blind, and 1-day service is estimated at $150 per blind. Because we need to obtain your approval before confirming these charges, orders will be held until we have that approval. This also applies to our One Day Store products. No shipments can be made to PO Box addresses.
In compliance with state tax laws, we are required to charge state sales tax.
justblinds uses industry standard practices to safeguard the confidentiality of your personal information. For online transactions we utilize Secure Socket Layer (SSL) technology that encrypts your credit card number and other personal information as it travels from your computer to our server. As an added security measure your card number is deleted from our database once your order is processed. We treat your data as an asset that must be protected against loss and unauthorized access.
Your privacy is important to justblinds. We do, of course, ask you for some personal information in order to provide you with services you request. We will not sell or rent your personal information.
Personal information we may collect:
When you visit justblinds.com we may collect the following personal information from you name, address, phone number, information from your credit card or debit card, e-mail address, and IP address. This information will be retained in our database along with your order. If you pay with a credit card or debit card, your card number is deleted from our secure database once your order has been processed.
We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, mailing, emailing, social media messaging, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by us. We use trusted third-party analytics and advertising companies to collect information about your visit. These companies may use information (but NOT your name, address, email address, telephone number or payment info!) about your visits to this and other Web sites in order to provide advertisements of interest to you. If you would like more information about this practice or to opt out, click here.
In some instances, we collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
How we may use the information we collect:
We only use your personal information to process and fulfill your order(s) or respond to your requests. If you place an order we may need to contact you if additional information is required. We will not share this information with any outside company or agency unless compelled by applicable legislation. You may choose to subscribe to our e-mail list to be notified of special offers and to receive our newsletter. We will not sell or trade your e-mail address to any third parties and subscriptions may be cancelled at any time.
To review and update any personal information you provide to us, you can contact us by calling 1-800-959-9939
Effective Date: January 1, 2013
Last Revision Date: September 29, 2017
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