30-Day Satisfaction Guarantee
JustBlinds.com has sold hundreds of thousands of custom blinds, shades, and shutters to satisfied customers throughout the US. We are members of the Better Business Bureau, the BBB Care program, and the BBB Online Reliability program. Customer satisfaction is very important to us and we want you to order with confidence. For this reason we offer our exclusive 30-Day Satisfaction Guarantee*. If you are not completely satisfied with your purchase please contact us and we will make every attempt to achieve your satisfaction. If we cannot we will promptly provide you with a return authorization and shipping instructions.
*All of our custom products are made to order therefore our instructions must be followed regarding measuring, installation, and the color disclaimer policy. SAMPLES MUST BE OBTAINED PRIOR TO ORDERING TO BE ELIGIBLE FOR THE SATISFACTION GUARANTEE. Due to their high production costs Shangri-La shades are returnable for warranty repair only. In addition products ordered beyond our recommended size limitations are returnable for shipping damage and/or initial defects only. Returns will not be accepted without prior authorization and must be shipped to JustBlinds.com in original condition within 30 days of receipt. Return shipping charges are the responsibility of the customer and are not refundable.
Important Note: Most custom window covering retailers DO NOT offer a satisfaction guarantee. If you are shopping around be sure ask our competitors about their policies. Most will tell you "no refunds and no exchanges." Obviously with "all sales final" they have little incentive to ensure your satisfaction. At JustBlinds.com we stand behind the products we sell.